I DID write a review previously.  It's not surprising that it hasn't been posted as it wasn't 'positive' like the others you choose to post.  As indicated in our previous review, we are now forced to forward our concerns to the CEO/President of your company as we have not heard back regarding any effort at correcting the problem.  It truly is disappointing that honesty, integrity, willingness and cooperation is not part of your PR practices and that reporting to the higher-ups has become necessary if we are to see any resolution.  We are not simply GOOD customers 'just venting'.  There is a REAL problem and no one chose to address it.  Ample time had been given for a response and none received.  We had hoped for resolution without naming names and possibly putting careers at jeopardy, particularly with the economy as it is.  However, your lack of interest now forces us to pursue these other options, be it with Rosen, Corporate or writing to local media publications.

P.S.  As a consumer, I would expect to see one or two negative reviews.  Choosing only to post the positive ones puts future clients on alert.  You may want to consider posting random negative ones, including what your company did to resolve the issue.  May make you appear more sincere and realistic.

My daughter has been a Rosen customer for a few years now and recently called the Service Dept. with an inquiry re: servicing her vehicle.  She spoke w/Joe V. whom I believe is Service Manager and described the problem she was experiencing.  He indicated it sounded like something that may still be under warranty and to bring it in which is the common response when she calls. Hopeful, she made the appt, made arrangements for another driver to shuttle her to and from in the event they needed to keep the car - quite an inconvenience to anyone with todays gas prices but fortunately she had a friend available and willing to accommodate.  When she arrived Joe almost blatantly accused her of being "another one of those" and her concerns were treated somewhat mockingly.  She asked for an explanation of the comment and was told, with a smirk as other dept members stood looking on, that she was just trying to get something done and accuse the manufacturer of faulty parts as to why she was going thru gas so quickly.  She was told many people are doing this (doing WHAT?) in an effort to get something done for better mileage or something.  (We still don't know exactly what the innuendo was not having inherited a single mechanical gene).  He said the fact that her 'check engine' light wasn't on meant there was NO PROBLEM with her fuel injection despite the fact that she was smelling gas and seemingly had a leak, going thru 1/4 tank a DAY rather than per week as she was accustomed to.  To us, it sounded dangerous to drive.  First off, how could he (or WE) have been certain that there wasn't also an electrical problem preventing the check engine light from coming on? Secondly, how DARE you throw out accusations such as this to such an honest, bright, hard-working young woman afraid to drive her car due to the fumes as most people would be. Thirdly, the amount of gas was being measured by the needle on her gas gauge, NOT the $ amount.  You cannot and SHOULD not just ASSUME that everyone coming in is as dishonest as you insinuated her to be.  How many other people do you treat with this much disrespect?  I know of at least 3 others apparently so business must be so good that you can afford to treat people in this manner. A couple of months ago I was at a Goodyear store getting a new battery for my own car.  While there, 3, yes three, different people came into just that store alone asking for service, stating they needed someone to correct or fix the damage after Rosens previous attempt to "honor a warranty" no matter the cost.  WOW!  Red Flags! How many others are out there if 3 people within an hour came to one place seeking satisfactory service?  That in itself was somewhat unnerving to know that "those people" (Rosen) are the ones my daughter was trusting with her vehicle.  Those 3 people I met @ Goodyear will not be returning to Rosen and I can ony hope my daughter will not either.  That is her decision to make but such humiliation and disrespect is not very inviting.  Prior to this experience she seemed relatively happy w/Joe and his team - perhaps why she was so stunned by the allegations. Treating people this way is certainly no way to do business, nor keep clientele.  We are documenting and hopefully I can urge my daughter to submit a letter of complaint to Hyundai's CEO.  I doubt she will because she is TOO nice - unlike the portrait painted by Joe & co.  She, and how many other innocent, concerned car owners entrust their vehicles to your care only to fall victim to such abuse.  What a disappointment.  She is due an apology and superior service in the future should she choose to remain a Rosen customer.