Dropped my car off with Rosen today.  I was underwhelemd by the service I recieved.  I sat by my car for 3-5 minutes while none of the service reps even made eye contact with me to greet me or tell me it'd be a minute.  While working with the rep, he was interrupted numerous times by other employees asking questions.  He would stop mid-sentence with me and talk to the other employees.  I clearly wasn't his top priority.  With this and spending hundreds of dollars to service my car, it doesn't make going to Rosen a pleasant experience.  Hopefully things will be beter when I return this afternoon.

I DID write a review previously.  It's not surprising that it hasn't been posted as it wasn't 'positive' like the others you choose to post.  As indicated in our previous review, we are now forced to forward our concerns to the CEO/President of your company as we have not heard back regarding any effort at correcting the problem.  It truly is disappointing that honesty, integrity, willingness and cooperation is not part of your PR practices and that reporting to the higher-ups has become necessary if we are to see any resolution.  We are not simply GOOD customers 'just venting'.  There is a REAL problem and no one chose to address it.  Ample time had been given for a response and none received.  We had hoped for resolution without naming names and possibly putting careers at jeopardy, particularly with the economy as it is.  However, your lack of interest now forces us to pursue these other options, be it with Rosen, Corporate or writing to local media publications.

P.S.  As a consumer, I would expect to see one or two negative reviews.  Choosing only to post the positive ones puts future clients on alert.  You may want to consider posting random negative ones, including what your company did to resolve the issue.  May make you appear more sincere and realistic.

My daughter has been a Rosen customer for a few years now and recently called the Service Dept. with an inquiry re: servicing her vehicle.  She spoke w/Joe V. whom I believe is Service Manager and described the problem she was experiencing.  He indicated it sounded like something that may still be under warranty and to bring it in which is the common response when she calls. Hopeful, she made the appt, made arrangements for another driver to shuttle her to and from in the event they needed to keep the car - quite an inconvenience to anyone with todays gas prices but fortunately she had a friend available and willing to accommodate.  When she arrived Joe almost blatantly accused her of being "another one of those" and her concerns were treated somewhat mockingly.  She asked for an explanation of the comment and was told, with a smirk as other dept members stood looking on, that she was just trying to get something done and accuse the manufacturer of faulty parts as to why she was going thru gas so quickly.  She was told many people are doing this (doing WHAT?) in an effort to get something done for better mileage or something.  (We still don't know exactly what the innuendo was not having inherited a single mechanical gene).  He said the fact that her 'check engine' light wasn't on meant there was NO PROBLEM with her fuel injection despite the fact that she was smelling gas and seemingly had a leak, going thru 1/4 tank a DAY rather than per week as she was accustomed to.  To us, it sounded dangerous to drive.  First off, how could he (or WE) have been certain that there wasn't also an electrical problem preventing the check engine light from coming on? Secondly, how DARE you throw out accusations such as this to such an honest, bright, hard-working young woman afraid to drive her car due to the fumes as most people would be. Thirdly, the amount of gas was being measured by the needle on her gas gauge, NOT the $ amount.  You cannot and SHOULD not just ASSUME that everyone coming in is as dishonest as you insinuated her to be.  How many other people do you treat with this much disrespect?  I know of at least 3 others apparently so business must be so good that you can afford to treat people in this manner. A couple of months ago I was at a Goodyear store getting a new battery for my own car.  While there, 3, yes three, different people came into just that store alone asking for service, stating they needed someone to correct or fix the damage after Rosens previous attempt to "honor a warranty" no matter the cost.  WOW!  Red Flags! How many others are out there if 3 people within an hour came to one place seeking satisfactory service?  That in itself was somewhat unnerving to know that "those people" (Rosen) are the ones my daughter was trusting with her vehicle.  Those 3 people I met @ Goodyear will not be returning to Rosen and I can ony hope my daughter will not either.  That is her decision to make but such humiliation and disrespect is not very inviting.  Prior to this experience she seemed relatively happy w/Joe and his team - perhaps why she was so stunned by the allegations. Treating people this way is certainly no way to do business, nor keep clientele.  We are documenting and hopefully I can urge my daughter to submit a letter of complaint to Hyundai's CEO.  I doubt she will because she is TOO nice - unlike the portrait painted by Joe & co.  She, and how many other innocent, concerned car owners entrust their vehicles to your care only to fall victim to such abuse.  What a disappointment.  She is due an apology and superior service in the future should she choose to remain a Rosen customer.

I have an Entourage  and a Santa Fe which I have had serviced at Rosen for almost four years. I usually deal with Kyle, and I appreciate the fact that he knows me, and my cars. Kyle's attitude, as well as the entire staff, keeps me coming back to Rosen. I do appreciate the Rosen experience. Thank you.

Enter your review here

In 2008, we purchased a new Hyundai Azera, at Rosen. We always had GM cars, but were impressed with the features and value of the Azera, as compared to other cars. Overall, we have been very pleased with the Azera, which is a pleasure to drive.

On this past September 15^th, after noticing a grinding noise in the rear of the car, on stops, I brought the car to your service department. At that point the odometer was showing 24,629 miles. The service advisor told me that I had failed to have the 15,000 mile service performed, during which the brakes would have been inspected, and the calipers would have been cleaned and lubricated, due to the fact that the calipers have a tendency to rust and stick, prematurely wearing out the brakes. After having a technician check the car, I was told that it needed rear brake pads and rotors, and to have the front calipers cleaned and lubricated. The estimate I was given was $530.00, and I was told that it was my responsibility due to the fact that the 15,000 miles inspection had not been done. At that point, I had the choice of authorizing the repairs, or driving it out with the rear brakes worn out, and the rotors damaged. I didn’t have much of a viable choice, other than to authorize the repairs.

When I arrived home, I checked previous service records for our car, and found that when I had the car in to your service department on January 27, 2010, at 18,827 miles, a 27 point inspection was performed by the technician. The brakes were found to be in good condition, and no additional service was suggested to me, leaving me to believe that they were in good working order. I have looked at the owner’s manual, and Rosen’s maintenance recommendations, and found that they both recommend that the brakes be checked at 15,000 miles, but neither states that the calipers must be cleaned and lubricated.  Now, just under 6,000 miles after the inspection, the rear brakes and rotors were worn out, and needed to be replaced. After the work was completed, the service advisor told me that the brakes should be inspected again at 40,000 miles, and that I could expect another 30,000 to 40,000 miles from the front brakes, now that they had been cleaned and lubricated.

 I was a mechanic for a large Chevrolet dealer for 8 years, and operated my own independent auto repair shop for 5 years. I understand that technology has changed considerably since I was in the business; however, the basics have remained the same. The front brakes normally provide at least twice the stopping function as the rears, due to the distribution of weight. This would translate into the rear brakes needing replacement approximately every other time that the fronts are replaced. It also seems unreasonable and very high maintenance to have to clean and lubricate the brake calipers every 15,000 miles. They should reasonably be maintenance free until they need to be replaced due to normal wear, especially if they were found to be in good condition at just a little under 19,000 miles. If in fact the calipers need to be cleaned, and lubricated every 15,000 miles to keep them from seizing, and the rear brakes needed to be replaced long before the fronts, this suggests to me that they are of poor design.       

We were treated very well by our salesman, Doug Howison, when we bought the car, and our service needs had previously been handled courteously, and in a timely manner.  Unfortunately, this situation has left me feeling that I have been taken advantage of, and leaves somewhat of a question in my mind, as to the reliability, and potential high maintenance costs of this car.

If the brakes needed to be replaced due to normal wear, at a reasonable mileage, I would have no problem paying for the repairs. I understand that brakes are wear items, and normally are the owner’s responsibility; however, these obviously wore abnormally, and prematurely, due to malfunction of the calipers.