Dropped my car off with Rosen today.  I was underwhelemd by the service I recieved.  I sat by my car for 3-5 minutes while none of the service reps even made eye contact with me to greet me or tell me it'd be a minute.  While working with the rep, he was interrupted numerous times by other employees asking questions.  He would stop mid-sentence with me and talk to the other employees.  I clearly wasn't his top priority.  With this and spending hundreds of dollars to service my car, it doesn't make going to Rosen a pleasant experience.  Hopefully things will be beter when I return this afternoon.